Service and responsiveness, is really speaking, an ideal business gesture. Our teams are aware and have been trained to deliver quality service time after time. The rigour of creating the responsive DNA has meant that the teams combine the human touch with the processes and predictability that a corporate is comfortable with. We do this in many ways. While the online chat and call back facility is a given, ‘connect’ through the sales process is vital for us. We have internal tracking mechanisms and a smooth alignment of various departments in ensuring both the first and last mile get connected swiftly and smartly. There is also an escalation matrix in place for redressal and major spenders are given dedicated teams.